FAQs

What type of products does The Wailers Collection offer?

The Wailers Collection offers a wide range of trendy and stylish clothing for kids and adults, including the popular "I Got Soul" collection. Our store also sells accessories, jewelry, and legal hemp products.

Where can I find The Wailers Collection's contact information?

You can contact The Wailers Collection through the following channels:

  • Phone number: 267-907-8348
  • Email: sales.quantumcollective@gmail.com

What is The Wailers Collection's refund policy?

The Wailers Collection has a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please contact us at sales.quantumcollective@gmail.com to initiate a return. For more details, please refer to our refund policy.

How long does it take to process and ship orders?

Most orders are processed and shipped within 1-2 business days. However, during peak seasons or special promotions, processing times may be extended due to higher order volumes. Please note that weekends and holidays are not counted as business days.

What are the expected delivery times for shipping?

The expected delivery times for shipping are as follows:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
  • International Shipping: 7-21 business days, depending on the destination

Does The Wailers Collection ship internationally?

Yes, The Wailers Collection offers international shipping with the exemption of legal hemp products. However, please note that customs, taxes, import duties, or any additional charges imposed by your local government are the responsibility of the recipient. We are not responsible for providing specific advice on customs, duties, taxes, etc.

What should I do if my package is lost or damaged?

If your package is lost in transit or arrives damaged, please contact our customer service team immediately. We will work with you to address the issue and ensure you receive your items.

Can I make changes or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been processed for shipment, we are unable to make changes or cancel it.

Does The Wailers Collection offer exchanges?

Yes, if you're considering an exchange, simply initiate a return of your original purchase. Once we receive and approve your returned item, we will credit your account with the equivalent value, allowing you to select another item from our collection seamlessly.

Does The Wailers Collection have a European Union cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please refer to our refund policy for more details.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at sales.quantumcollective@gmail.com to initiate a return. For more information on our refund policy, please visit our refund policy page.

 

Quantum Collective, LLC is proud to be authorized to represent The Wailers Collection, offering the licensed products shown on this site for The Wailers band.